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Privacy Policy

Effective Date: 17/05/2025
Business Name: Poop Scoop
Owner: Elias Loos
Business Location: Belgium

Your privacy is very important to us. At Poop Scoop, we are committed to protecting the personal information of our customers, website visitors, and partners. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian laws.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Poop Scoop is a dog waste removal service based in Belgium, founded by Elias Loos. Our mission is to make dog ownership easier by offering reliable and hygienic pet waste removal services.

For questions or concerns about this policy, please contact us at:
 

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

a) Identity & Contact Information

  • Full name

  • Email address

  • Phone number

  • Home or service address

b) Billing & Payment Details

  • Billing address

  • Payment method (via third-party processors like Stripe or PayPal – we do not store card details)

c) Usage Data

  • IP address

  • Browser type and version

  • Device information

  • Pages visited on our site

  • Date and time of your visit

d) Communications

  • Records of communications (e.g., email, phone calls, online forms)

e) Marketing Preferences

  • Newsletter subscription preferences

  • Feedback and survey responses

3. How We Collect Data

We collect personal data using the following methods:

  • Directly from you (when you contact us, book services, fill out a form, or make a payment)

  • Automatically through cookies and website analytics tools

  • From third-party platforms (e.g., payment gateways, appointment systems, marketing tools)

4. Why We Collect Your Data

We use your data to provide our services effectively and ensure the best customer experience. Specifically, we use it for:

  • Scheduling and managing pet waste removal appointments

  • Sending confirmations and service updates

  • Processing secure payments

  • Customer support and service communication

  • Responding to inquiries or complaints

  • Maintaining legal and financial records

  • Improving our services, website, and user experience

  • Sending newsletters, promotions, or updates (if you consent)

5. Legal Grounds for Data Processing (GDPR)

Under the GDPR, we process your data based on the following legal grounds:

  • Consent – when you opt-in to receive communications or marketing

  • Contractual necessity – to fulfill a service agreement

  • Legal obligations – such as maintaining accounting records

  • Legitimate interests – such as improving customer experience and business operations

6. Sharing Your Personal Data

We do not sell or rent your data. However, we may share it with trusted third-party service providers strictly for the purposes outlined above, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Website hosting and analytics services (e.g., Google Analytics)

  • Communication platforms (e.g., email service providers)

  • Legal and financial professionals (e.g., accountants, auditors)

All third parties are required to protect your data and process it only in accordance with our instructions and applicable laws.

7. How Long We Retain Your Data

We keep personal data only as long as necessary for the purposes it was collected. Typically:

  • Contact and service details: up to 7 years (for legal and financial records)

  • Communication records: up to 3 years

  • Marketing preferences: until you unsubscribe or withdraw consent

  • Cookies and analytics data: see our [Cookie Policy]

You may request deletion of your personal data at any time (see section 9 below).

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and provide personalized content.

Cookies are small files stored on your device. We use both essential cookies (for functionality) and analytical cookies (e.g., Google Analytics). By continuing to use our website, you agree to our use of cookies.

You can manage or disable cookies via your browser settings. For more information, please refer to our [Cookie Policy].

9. Your Data Protection Rights

As a resident of the European Union and under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion ("right to be forgotten")

  • Restrict processing under certain conditions

  • Object to processing for direct marketing purposes

  • Withdraw consent at any time (if processing is based on consent)

  • Data portability – receive a copy of your data in a common format

  • Lodge a complaint with the Belgian Data Protection Authority (https://www.gegevensbeschermingsautoriteit.be)

To exercise these rights, contact us at [Insert Contact Email]. We may need to verify your identity before fulfilling any request.

10. Data Security Measures

We take your data security seriously and implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, or loss.

These measures include:

  • SSL encryption on our website

  • Secure hosting environments

  • Access controls and authentication

  • Data minimization practices

  • Regular software updates and backups

11. Third-Party Links

Our website may contain links to external sites (e.g., payment gateways, social media platforms). We are not responsible for the privacy practices or content of these external websites. We recommend reviewing their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in laws, technologies, or our services. All updates will be posted on this page with the revised effective date.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

Poop Scoop
Owner: Elias Loos
Email: Info@poopscoop.be
Phone: +32-0494943057
Address: Geel, Belgium

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